Quality Survey

BIRMINGHAM FASTENER, INC.
QUALITY SURVEY OF PRODUCTS AND SERVICES

(1 = POOR 3 = AVERAGE 5 = EXCELLENT BLANK = NO OPINION)

PLEASE RATE THE FOLLOWING SERVICES:

Telephone on-hold/response time?
Telephone courtesy and professionalism?
Positive:
Communication and follow-through?
Showing an interest to fulfill your needs?
Requirements gathering and review:
Product knowledge of Birmingham Fastener staff?
Assisting with special requirements?
Product offerings?
Product pricing?
Ship dates (lead time to ship)?
Timely arrival of orders?
Orders delivering complete?
Packaging of orders?
Condition of product upon delivery?
Product delivered meeting requirements?
Overall quality of Birmingham Fastener Products?
Overall opinion of Birmingham Fastener Inc?
What percentage of your fastener business do you award Birmingham Fastener, Inc?
Speaking for you and your customers, what is more important?
The frequency of your person to person visits from Birmingham Fastener are:
Company Name:
Contact First Name:
Contact Last Name:
Address:
City:
State:
Zip:
Phone:
Email:
Optional Comments: